Frequently Asked Questions

Common questions about RoadAsset features and limitations

Video Files GPS & Location Storage & Quotas Retention Policy Browser Compatibility

Important Limitation

GPS extraction from video files is limited to 2 GB due to browser memory constraints. For larger GoPro videos, use our offline extraction script below.

Offline GPS Extraction Tool

Extract GPS data from large GoPro videos (any size) using this Python script. Outputs GPX format compatible with this application.

Download Script

python extract_gps_gpx.py video.MP4

Requires: Python 3.7+ and ExifTool

Video Files

GPS & Location

Storage & Quotas

Retention Policy

Browser Compatibility

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Frequently Asked Questions

Important Limitation

Offline GPS Extraction Tool

Video Files

What video formats are supported?

Is there a file size limit for videos?

Why does my large video fail to load?

GPS & Location

Why does GPS extraction fail for large GoPro files?

How do I extract GPS from large GoPro videos?

How do I use a separate GPS track file?

Which GPS formats are supported?

Why is my GPS track not syncing correctly with the video?

My GoPro video doesn't show GPS data. Why?

Storage & Quotas

How much storage does each survey run use?

What are the storage limits for each plan?

What happens when I reach my storage limit?

How can I manage my storage usage?

Why is frame extraction slow?

Retention Policy

What is the video retention policy?

What data is preserved after video deletion?

How do I prevent automatic video deletion?

Can I recover a deleted video?

What are the daily API request limits?

Browser Compatibility

Which browsers are supported?

Why doesn't the 360° viewer work?

Still have questions?